Complaints Investigator, Hull


Acting on behalf of our client we are recruiting for a Compliant Investigator working with in a Quality Assurance role.

The Complaint Management group is focused on ensuring that our client complies with key Global international regulatory requirements, including: complaints processing, vigilance reporting, Post Market Surveillance, and supporting product safety assessments including Health Hazard Evaluations, Quality Holds and Field Action/Recall implementation.

This position is responsible for investigation of devices and information supplied through the complaint management process, as well as initiation of actions identified to improve device quality, reliability and customer experience.


  • Experience working within Quality Assurance within a manufacturing company, preferably within Medical Device / Pharmaceutical Industry.
  • Awareness / understanding of the Medical Device Directive, GMP, GDP, ISO 9001, ISO 13485.
  • Strong analytical and good communication skills are essential together with the ability to manage personal workload to ensure high standards are maintained.
  • Knowledge of the potential for product liability, alleged adverse incidents and potential Field Safety Corrective Actions.
  • Proficient in Word and Excel, and good writing skill is needed. SAP desirable
  • Understanding of root cause analysis techniques.
  • Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.
  • REC Qualified Team of Experts with a combined experience of over 120 years!
  • Suppliers to the leading organisations in the area from internationals to SME’s, plus the public sector including Local Government and the medical profession.
  • Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors
  • Permanent jobs, temporary jobs, plus fixed term contracts always available.
  • A long history of delivering an honest and transparent recruitment service across the Humber region.
  • A place where people matter.
  • This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.


Reference: J010217 SJH

Location: Hull

Salary: £Negotiable


Contact Details: Temporary Department