Customer Services Advisor, North Lincs

Description

An excellent opportunity to join the head office of one of the UK’s fastest growing retailers and an Indeed Top-Rated Workplace, Kingston Recruitment are currently looking to source experienced Customer Service staff to join our clients growing team.

Working across a range of functions including general enquiries, installation/delivery support, complaints and aftersales/warranty services, the successful candidate will be focused on providing excellent outcomes for customers on every call. In return, our client offers a generous starting salary of £20,400 per anum, raising to £21,280 after 12 weeks and up to £24,480 + £2,000 per anum OTE over time.

With excellent on-site facilities including a fully equipped gym, 2 subsidised restaurants, free refreshments delivered to your desk and free onsite parking, this is a modern and progressive workplace with genuine career development opportunities that also offers nationally recognised qualifications after 6 months service.

Key responsibilities will include:

  • Proactively resolving customer queries and issues through various channels of communication.
  • Taking ownership of each customer contact to provide the best resolution.
  • Provide all customers with an exceptional and inspirational experience.
  • Demonstrate empathy and clear understanding when liaising with customers in a professional manner.
  • Assist stores with any related queries or concerns relating to the systems or processes.
  • Identify and report on processes that could result in a poor customer experience
  • Our client is located a short distance from the Humber Bridge on the Southbank, with good public transport access from Hull, Barton-upon-Humber, Scunthorpe and other nearby locations.

Working hours are 8:55am to 5:30pm, 5 days per week including 1 in 3 Saturdays (with a day of in lieu during the week

Part time roles are also available, Monday – Friday 20+ hours per week

Salary: £22,400 - £26,480

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Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.

  • REC Qualified Team of Experts with a combined experience of over 120 years!
  • Suppliers to the leading organisations in the area from internationals to SME’s, plus the public sector including Local Government and the medical profession.
  • Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors
  • Permanent jobs, temporary jobs, plus fixed term contracts always available.
  • A long history of delivering an honest and transparent recruitment service across the Humber region.
  • A place where people matter.
  • This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

 

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.

Details

Reference: J010687 CPR

Location: North Lincs

Salary: £Negotiable p/a

Perm

Contact Details: Callum.Ramsden@KingstonRecruitment.co.uk


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