Customer Services Manager - Fixed Term Contract, East Yorkshire

Description

Our client is a company with an excellent reputation for standards of service and customer care and is looking to uphold these expectations with the requirement of an experienced Customer Services Manager who can cover a period of maternity leave.  Reporting to senior management, you will ensure the team work efficiently and effectively and that all issues are resolved in a timely manner to ensure repeat business and customer satisfaction at all times.

Key responsibilities:

  • Act as point of contact for all after sales queries and requests from clients
  • Liaise with suppliers regarding quality issues
  • Manage the after sales process and the staff workloads
  • Assessing warranty claims and determining outcomes
  • Working closely with internal staff to ensure problems are resolved
  • Communicating with senior management to ensure client relationships are maintained and developed

The candidate:

  • Previous experience of manufacturing ideal but not essential.
  • A background in after sales service required
  • Staff management experience
  • Strong IT and reporting skills

On offer:

A fixed term contract to cover a period of maternity leave.

 

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Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.

REC Qualified Team of Experts with a combined experience of over 120 years!

Suppliers to the leading organisations in the area from internationals to SME’s, plus the public sector including Local Government and the medical profession.

Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors

Permanent jobs, temporary jobs, plus fixed term contracts always available.

A long history of delivering an honest and transparent recruitment service across the Humber region.

A place where people matter.

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

 

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.

Details

Reference: J010677 JJS

Location: East Yorkshire

Salary: £Negotiable

Perm

Contact Details: Permanent Department


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