Description

Kingston Recruitment are currently recruiting on behalf of our client, a well-established and successful local local manufacturer, who are looking to appoint a Customer Site Envoy to act as the key link between their business and key customer sites in Hull.

This is an excellent opportunity for someone with a strong customer service background, knowledge of dispatch and operations as well as understanding of QC processes. The successful candidate will build relationships, solve problems and ensuring customers receive a first-class experience.

Working closely with both the customer and internal teams, you will become the trusted on-site representative, ensuring smooth day-to-day operations, managing queries, coordinating deliveries and supporting continuous improvement.

The Role:

Act as the main point of contact for customer queries, providing a professional and proactive service
Build strong working relationships with customer representatives and internal departments
Oversee incoming deliveries, checking accuracy and ensuring stock systems are maintained
Identify and report any quality issues, discrepancies or operational concerns
Work closely with Logistics, Production, Quality and Sales teams to resolve issues quickly
Provide regular updates on site activity, priorities and potential risks
Support improvements to processes and ways of working
Carry out minor product adjustments and rectification tasks where required, using basic hand tools
Ensure issues are identified early and solutions are implemented effectively
About You:

We are looking for someone who is:

- Customer-focused with excellent communication skills
- Comfortable acting as the “face” of a business on a customer site
- Organised, reliable and able to manage their own workload
- A natural problem solver who can remain calm under pressure
- Confident dealing with a variety of people and situations
- Practical and hands-on with good attention to detail
- Experience within leisure, facilities management, manufacturing, logistics or quality environments would be advantageous.

This role would suit someone who enjoys variety, ownership and being the person customers rely on to get things done.

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✔ REC-qualified team with 99+ years of combined experience
✔ Trusted by top local employers – from global brands to SMEs and the public sector
✔ Specialists in Commercial, Manufacturing & Technical recruitment, with the flexibility to cover all sectors
✔ Permanent, temporary, and fixed-term opportunities
✔ Known for our honest, transparent service across the Humber region
✔ A local agency where people truly matter

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been.