Description

We are recruiting for a Key Account Co-Ordinator to join a fast-paced and customer-focused business, supporting several major accounts and delivering an exceptional level of service. This is a customer facing position where you will act as the primary point of contact for high value customers, ensuring orders, queries, and service requirements are managed efficiently and professionally. Working closely with Planning, Supply Chain, Sales, and Operations, you will play an important role in maintaining strong customer relationships and ensuring orders are delivered accurately and on time.  This opportunity would suit an organised and proactive individual who thrives in a busy environment and enjoys balancing customer service with detailed administration and coordination responsibilities.

Key Responsibilities

• Act as the main point of contact for key customer accounts, managing daily communication and maintaining high service standards
• Build strong relationships through proactive communication and a solutions-focused approach
• Attend weekly and monthly customer meetings, providing updates on orders and service performance
• Manage customer queries, complaints, and escalations through to resolution
• Accurately process customer orders and coordinate with Planning teams to meet delivery schedules
• Monitor shortages and proactively communicate any delays or changes to customers
• Produce weekly and monthly customer order tracker reports

Prepare commercial invoices and export documentation where required

The Candidate

Previous experience within a customer service, account coordination, or supply chain support role

Strong communication and relationship-building skills

Excellent organisational skills with the ability to manage multiple priorities

Experience working within a fast-paced manufacturing, distribution, or supply chain environment would be advantageous

High attention to detail and strong administrative skills

Confident using internal systems and Microsoft Office packages

On Offer

A full time permanent position working office hours Monday to Friday

Opportunity to join a growing and customer-focused business

Generous salary and bonus scheme

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✔ REC-qualified team with 99+ years of combined experience
✔ Trusted by top local employers – from global brands to SMEs and the public sector
✔ Specialists in Commercial, Manufacturing & Technical recruitment, with the flexibility to cover all sectors
✔ Permanent, temporary, and fixed-term opportunities
✔ Known for our honest, transparent service across the Humber region
✔ A local agency where people truly matter

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.