Description

On behalf of our client, Kingston Recruitment are currently looking to recruit a Breakdown Controller. The ideal candidate will possess geographical and mechanical knowledge, as well as customer service experience.

Key responsibilities will include:

• Managing incoming breakdown calls from beginning to end with main dealers, subcontract engineers & the company’s in-house engineers.
• Prioritize requirements to meet the needs of the business & customers.
• Booking engineers, obtaining ETA’s & ensuring repairs are completed in a timely manner & followed through to completion.
• Ensure customers’ requirements are met including supporting documentation if required.
• Manage VOR efficiently and effectively, follow through VOR’s to completion.
• Ensure downtime is kept to a minimum.
• To provide the customer with the level of service and care prescribed by the company.
• To handle all telephone and personal enquiries in a professional manner and utilize opportunities that can drive new revenue and business growth.
• To maintain and develop good relationships with the customer.
• To contribute to the administration and documentation are dealt with in compliance with company rules, policies and procedures.

To carry a range of duties, as may be required from time to time at the request of line management and which are deemed to be within your capabilities.

Whilst the above outlines the main duties of the post, the list is not exhaustive, and duties may need to change in the light of future developments or as directed by management and changing business needs.

Required Competencies:

• Good customer care and communication skills
• Good telephone manner
• Computer literacy
• Good administrative skills
• Ability to work as part of a team.
• Ability to work under pressure.
• Ability to manage your own workload.

Hours/Days:

8am - 5:30pm, Monday to Friday.

This is a temporary to permanent role.

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Kingston Recruitment Ltd is one of the longest established privately owned agencies in East Yorkshire, established in 1985.

REC Qualified Team of Experts with a combined experience of over 120 years!

Suppliers to the leading organisations in the area from internationals to SME’s, plus the public sector including Local Government and the medical profession.

Specialises in Commercial, Manufacturing and Technical Recruitment with the flexibility to recruit across all other sectors

Permanent jobs, temporary jobs, plus fixed term contracts always available.

A long history of delivering an honest and transparent recruitment service across the Humber region.

A place where people matter.

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.