Description

We are currently looking to source an experienced administrator to work within our clients service department.

As part of the customer services team, the successful candidate will coordinate clients requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime.

DUTIES:

• Booking repair requests from customers
• Booking in services for tail lifts
• Managing diary of shop floor
• Ordering spare parts for customers
• Sale administration
• System administration
• Upselling on estimates
• Communicating with clients about vehicle problems, and warranty issues
• Maintaining positive relationships with clients to ensure repeat and return customers.
• Approaches transactions professionalism and suggestively sell products and services to customers. Answers customer questions about services, including when to expect vehicle repairs.
• A vast knowledge products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services ensuring satisfaction at every step of interaction.
• Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
• Liaising with engineers about vehicle statuses and ensures that vehicles will be ready for customer on time.
• Communicating with customers regarding vehicle problems and needs to repair department.
• Liaises with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicates any time restrictions to customers in timely manner.
• Processing customer payments
• Obtaining Order Numbers from Customers
• Demonstrating extensive knowledge of the service department.

An excellent opportunity to join a well established local company within a rewarding work environment.

40 hours per week (0830 - 1700 Monday to Friday)

Potential temp to perm

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✔ REC-qualified team with 120+ years of combined experience
✔ Trusted by top local employers – from global brands to SMEs and the public sector
✔ Specialists in Commercial, Manufacturing & Technical recruitment, with the flexibility to cover all sectors
✔ Permanent, temporary, and fixed-term opportunities
✔ Known for our honest, transparent service across the Humber region
✔ A local agency where people truly matter

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.