Description

We’re proud to be partnering with an innovative and forward-thinking manufacturing company on the lookout for an inspirational Customer Services Manager. This is your opportunity to take ownership of both the Customer Service and Supply Chain teams, working hand-in-hand with senior leadership to reshape the customer journey and drive service excellence.

In this pivotal role, you’ll be the bridge between teams bringing energy, ideas, and a strategic mindset to enhance productivity, boost performance, and deliver an outstanding experience for every customer.

• Key responsibilities:
  Lead and motivate the customer services function with a hands-on, proactive approach
  Handling any escalation of issues and complaints from customers
  Producing reports for senior management relating to sales and team activities
  Improve customer contact channels of telephone, email and live chat for a seamless customer experience
  Oversee and refine the customer returns process
  Train and develop staff
  Collaborate across internal departments to identify issues and provide solutions
  Overview the Planning function to identify efficiencies in costs and processes
  Lead regular meetings regarding the planned continuous improvement activities

What we're looking for:
Proven management experience across multi disciplines ideally in a manufacturing setting
Specialism in customer services management and passionate about delivering a first-class experience
Experience of change and transformation projects
Ability to delegate tasks and encourage and motivate teams
A confident approach to developing and forming new strategies
Puts the customer at the heart of the service provided
Own transport required due to location

On offer:
A full time permanent position, some flexible working available
An opportunity for growth and influencing a business
Monday to Friday office hours
Performance bonus payable based on achieving personal KPI's

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✔ REC-qualified team with 120+ years of combined experience
✔ Trusted by top local employers – from global brands to SMEs and the public sector
✔ Specialists in Commercial, Manufacturing & Technical recruitment, with the flexibility to cover all sectors
✔ Permanent, temporary, and fixed-term opportunities
✔ Known for our honest, transparent service across the Humber region
✔ A local agency where people truly matter

This vacancy is being advertised by Kingston Recruitment on behalf of our client. The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.

If you have not heard back from us within 14 days of submitting your CV then unfortunately your application has not been successful.